Our frequently asked questions provide some insight into our professional Chauffeur Service


Do Chauffeurs pick up from a private residential address?

Yes we can pick up from all residential and business locations in Melbourne, greater Melbourne area and regional Victoria.

If I need to go to Melbourne Airport early in the morning, will you pick me up?

Early morning or late night pick ups are welcomed.
Our service is operational 24 hours a day, 7 days a week.

Are Chauffeur Car vehicles licenced?

Sedans, SUV’s, People Movers and Sprinters are licenced, registered, have comprehensive vehicle insurance, public liability and are accredited by Commercial Passenger Vehicles Victoria.

Are drivers professionals?

Yes, drivers are professionally accredited drivers with DC accreditation.

Can I book on the same day as I travel?

Same day travel is possible, however we recommend you book in advance to ensure we have suitable vehicles available and prepared for your trip.

What are our operating hours?

Our transfer services are available 24 hours a day, 7 days a week. Whenever you need us, we are there!

What happens if my plane is delayed?

Delays and slight changes to flight schedules happen all the time.
We monitor flight arrivals and ensure we will have our driver waiting for you in arrivals.

What happens if my flight is cancelled?

Let us know as soon as you are aware of the cancellation, contact us and reschedule your pickup time. 

Does my transfer include baby & booster seats?

Yes child seating is available. Our car service can supply both baby seats and booster seats.
These are complementary just let us know your requirements.

Where will I be picked up at Melbourne Airport?

We meet you in your arrival terminal, we display your name on signage and are positioned close to the luggage carousel you flight is assigned to.
However, if you are flying with carry-on luggage only we can organise with you for a speedy pick up from the pickup area within the airport forecourt beyond the terminals.
Text Kojii +61466800100 when you’re on your way out and you will be met at a predetermined pick up spot.
 

Where will I be dropped off at Melbourne Airport?

We drop you at your departure terminal.

How long does a Melbourne Airport Transfer to Melbourne CBD take?

Depending on the traffic and the time of day when you are travelling to Melbourne CBD, it is usually around 20 to 30 minutes.

Do you provide Airport transfers from Avalon Airport?

Yes, we do provide our transfer services from Avalon Airport.

How long does a transfer from Avalon Airport take?

Depending on the traffic and the time of day you are travelling to Melbourne CBD, it is usually around 50 to 70 minutes.

What Transfer Services does Chauffeur Booking Melbourne provide?

We provide transport for Chauffeur for hire all areas in Melbourne and regional Victoria.
Our services include:
Airport Transfers to and from Avalon, Essendon, Moorabbin and Melbourne/Tullamarine
Corporate Transfers
Round Trip Transfers
Special Occasion Transfers
Sightseeing Drives to Great Ocean Road, Mornington Peninsula, Phillip Island, Yarra Valley, Ballarat and Gold Rush Trail, Melbourne city.

 

What is your phone number to book a Chauffeur Transfer?

Call Kojii for bookings on +61466800100

Can I send a text message to book a Chauffeur Transfer?

Yes, please send a text message to Kojii to make your booking +61466800100

What details are required if you are sending SMS/ for a quote or booking?

Please include the following in your text:
Name
Date
Pickup Time
Pickup Address
Drop off Address
Date
Number of passengers
If you have luggage or require baby or booster seat also include detail.

How do I book a Chauffeur Transfer online?

Please fill out the quote form at the link https://chauffeurbookingmelbourne.com/book-quote/ to receive a quoted price.
If you accept price for service, simply confirm and receive an emailed booking confirmation.

Can I change/cancel my booking?

Please let us know at least 24 hours in advance so we can make changes to the booking or cancel the Chauffeur booking for you.

Is the hire charge per person?

No, the hire charge is per vehicle per ride.

Can I pay in cash/credit or debit card?

Yes, we accept all type of credit or debit card or cash.

Can I get a receipt?

Yes, our Chauffeur drivers print receipt and text to you in their vehicles for all card or cash payments at the time of transaction.

Is pricing fixed?

Yes, our prices are fixed. When receiving a quoted price for your transfer, advise us your acceptance by return email and you will receive a booking confirmation.
Our quoted prices are final based on your transfers.
Final price means no hidden extras.

Where do I meet my driver when I arrive at Melbourne airport?

Chauffeur drivers wait inside the terminals at the designated Chauffeur Meeting Points which are positioned close to exit doors. Your driver will have your booking name on signage.

Will I be charged extra if my flight is delayed?

No, you will not be charged extra because we are always online with the flight information center to get updates on flight details but if your flight is changed or cancelled you need to update us immediately with updated information.

What if there is a date change, delay or if i catch an earlier or later flight?

If your flight is changed or cancelled please let as know as soon as you can with your updated information.

How will I locate my driver?

Text or Call Kojii +61466800100 and also please make sure you include your contact number at the airport when you make your booking.
Kojii is also available on WhatsApp and Viber.

What areas do you cover?

All Melbourne metro and suburban locations and regional Victoria.
Wherever you need to go, we can take you there!

Do you operate 7 days?

We operate 7 days a week, 24 hours a day.

Which airports do you service?

Melbourne Airport/Tullamarine
Essendon Airport
Moorabbin Airport
Avalon Airport.

Can I use my own child seat?

Yes, if you have your own seat you are welcome to use for your transfer.

What are our Booking Terms & Conditions?

Our terms and conditions are positioned under our quote form and also available at https://chauffeurbookingmelbourne.com/book-quote/

Do we have Privacy Policy?

Yes we do, https://chauffeurbookingmelbourne.com/privacy-policy/

Who do I contact for information about airport transfers?

Call or text Kojii +61466800100
Contact website http://www.ChauffeurBookingMelbourne.com
or email Kojii@chauffeurbookingmelbourne.com

How many terminals does Melbourne airport have?

Melbourne Airport has 4 terminals
Terminal 1 = Qantas / domestic
Terminal 2 = International
Terminal 3 = Virgin / domestic
Terminal 4 = Jetstar & Tiger / domestic

How many passengers do our vehicles accommodate?

Sedans for up to 3 passengers + 1 check in + 1 carry on each
SUV’s for up to 4 passengers + 1 check in + 1 carry on each
Mercedes Viano Van for up to 6 passengers + 1 check in + 1 carry on each
Mercedes Sprinter MiniBus for up to 11 passengers + 1 check in + 1- carry on each

Are COVID precautions taken?

Yes, vehicles are prepped before each pick up. Safe transfers are our priority for drivers and passengers.


Travel with Kojii to experience Melbourne’s 5 star rated Chauffeur Service

BOOK PRIVATE TRANSPORT, TRAVEL SAFE

Book Online – Flexible Payment Options Available

We accept Debit & Credit Cards, EFT, Pay by Phone or Cash