It is extremely humbling to receive a message from a recent customer with awesome comments about the service we provide.
Airport Transfers in Melbourne
We take you from airport terminals to your accommodation in Melbourne with our extremely comfortable fleet of luxury vehicles.
Our goal is to deliver the best service and let our customers know we appreciate them choosing us when in Melbourne, Australia.
We thank Kathleen for her kind words.
Feedback from our customers is valuable and lets us know our personalised service is delivering what are customers are looking for!
Koji Transport delivered wonderfully in every way. My emailed questions and phone call were replied to immediately, and extremely helpful. It was in fact a very pleasant experience.
The pick up from Melbourne airport was a little complicated as 4 members of our 6 person booking were arriving at a different terminal – originally at the same time as my flight. Then, our flights from Brisbane and Sydney were delayed about 1.5 hours due to bad winds. Seemed it was going from bad to worse with unknown delay times.
A quick call to Koji put all my anxiety to rest. They would monitor the arrival times and definitely be there waiting when we finally arrived, no matter what. The party of 4 family members were going to walk from their Terminal 2 and meet us at the Qantas arrivals in Terminal 1. Koji said no, he would arrange to pick myself and my husband up first at T2, then we would all drive to T1 to collect the grandchildren and their parents who flew Tigerair. – no problems and no extra charge. it went off like clock work.
The Mercedes 7/8 seater van was very clean and in great condition. We were all provided with cool bottled water and our bags were loaded and unloaded for us. The van easily took 4 large suitcases and 6 carry ons with room to spare. The driver was lovely, helpful and there was not one incident to mar the journey to Docklands apartments.
At first glance I thought it was a bit pricey, but for the open communication, co-operation, being there waiting for us at the luggage Terminal 2 after delayed flights; then going straight on to collect family waiting at T1- all for no extra charge was wonderful. It really made for a lovely, welcoming & restful experience and definitely worth every $1.
I hate to think what another company may have charged to pick us all up 1.5 hrs later than planned, and at different terminals. Our driver was a sweetheart and very informative pointing out sites along the way.
I would definitely use Koji Transport again in a heart beat, Just a note of warning – beware of those companies that appear to be cheaper at first glance, as they will only wait for 15 minutes flat fee then start charging extra dollars if the flight is late. We would have had to pay a lot more money for being late if we had of chosen other companies as we got in almost 2 hours late. But the fixed fare was well worth it for peace of mind after a rough start at the airports and a lot of doubt as to whether we would even still be flying at all. Do read the small print in the promotions and agree on a price up front before making the booking.
In a nutshell. Koji Transport provides a great service, value for money, polite and kind people to work with, and totally dependable. All our guests will use them again for sure.
Thank you for taking time to acknowledge our Melbourne Airport pick up service.